The Property Management Mastermind Show

The Property Management Mastermind Show and Property Management Productions was formed to provide information and products BY Property Managers FOR Property Managers looking to grow and run their business. The podcast show is an interview discussion conducted by Brad Larsen – a Property Manager in San Antonio, TX. In this Podcast show, Brad will interview some of the biggest and brightest stars in the Property Management industry to include National Association of Residential Property Management (NARPM) members, Leading Property Managers of Australia (LPMA) members, and key vendors in the property management industry with the goal of being able to gain insight for best practices, new trends, and exciting information to help you grow and run your business more successfully.
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The Property Management Mastermind Show


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Aug 2, 2017

Today’s show is sponsored by Marc Cunningham of Grace Property Management. Marc has created some amazing products for property management companies, which we can say firsthand as we’ve implemented his systems here. Visit their website and try out their products! To get a 10% discount on any of Marc’s products, use the promo code “Brad”!

We’re also sponsored by LeadSimple and Fourandahalf. Together, they’ve come up with one of the best conferences for property managers, called the PM Grow Summit. This event is laser-focused on growth strategies and brings together some remarkable thought leaders from around the country. I attended last year and was thoroughly impressed all around -- and that was just their first year! The next conference will be in San Diego in 2018, and I’ve already booked my spot. Go to to learn more, and enter promo code “Brad” to get a $100 discount on your ticket!


That description of the upcoming conference is a perfect introduction to today’s two guests, Alex Osenenko and Jordan Muela. Together, they represent the two companies coming together to put on the summit, with Alex coming from Fourandahalf and Jordan coming from Lead Simple.


Of course we’ll talk about the summit in depth, with Alex and Jordan going over some of the remarkable speakers who will be attending, talking about the venue, and explaining why the weather alone should be a persuasive reason to attend!


Before that, though, we talk about many other topics relevant to anyone in the property management industry. We start off with a discussion of LeadSimple and its value for property managers in terms of efficiency, then cover various recent and upcoming trends within the industry. We address fee maximization and discuss the fact that customers are increasingly happy to do their showings themselves. Tune in for all this and much more with these two influencers in the property management world!


Here’s where you can find Alex and Jordan:

Alex Osenenko on LinkedIn

Alex Osenenko at Fourandahalf

Alex Osenenko on Facebook

@PMGrowSummit on Twitter

Jordan Muela on LinkedIn

@ManageMyProperT on Twitter


Show Notes


[02:56] - Alex gives us a quick intro to who he is and what he does.

[05:23] - Brad chimes in to tell a quick story about his first attempts to implement LeadSimple, and his return to it later.

[06:02] - Jordan tells us about who he is and what he does, explaining that he’s the CEO of LeadSimple.

[06:59] - One of the things that Brad likes about LeadSimple is that it prompts you with a list, allowing his staff to work straight off that list every day.

[09:36] - We hear a reminder that the consumer has different criteria than we have as experts in the property management industry. We also get advice on what to do once someone requests the analysis that Brad has just been talking about.

[12:41] - Brad explains that the part of his website that talks about free market estimates shows the graphic that people are going to get, which improves his capture rate.

[15:30] - We learn about how inbound call tracking and texting can function within the process that Brad, Alex, and Jordan have been talking about.

[16:52] - Brad shifts us to different trends, bringing up the topic of fee maximization.

[18:07] - Alex has been thinking a lot about fee maximization lately, he reveals, and shares his thoughts and perspective on the topic.

[19:49] - How does Brad set his pricing? He answers, and then offers a tip to listeners about using a flat-fee, tiered pricing system instead of percentages.

[21:33] - Brad steers Alex and Jordan to talk about the conditioning of customer expectations in terms of not needing to talk to anybody and have privacy.
[25:33] - Does Brad know offhand how many states what he’s been describing about co-brokering is relevant for?

[26:32] - Alex points out that the one-star reviews that every property manager gets are from tenants who never got a showing.

[28:00] - Brad admits that a lot of property managers, including himself sometimes, are very hesitant to implement things.

[30:38] - You’re often competing against the status quo, Jordan explains.

[32:17] - Brad transitions to talking about PM Grow Summit, offering Alex the opportunity to explain why this is such a valuable event and resource for property managers.

[36:07] - We hear about Brad’s personal experience at last year’s PM Grow Summit, in terms of both having a great time and making valuable connections with people he still speaks with today.

[37:30] - Alex and Jordan spend a huge amount of time vetting and interviewing potential speakers for the summit.

[39:06] - We hear more about the personal development aspect of the summit.

[41:46] - The venue for the summit is the US Grant Hotel in sunny San Diego, which should be a pleasant relief in terms of temperature in January!

[43:40] - We learn about the impressive caliber of speakers who will be present at the summit, with Alex and Jordan listing a few of the most noteworthy speakers and talking about their qualifications and areas of expertise.

[53:13] - Where can listeners learn more about the PM Grow Summit? At for the upcoming event, or at for last year’s event.


Links and Resources:

Alex Osenenko on LinkedIn

Alex Osenenko at Fourandahalf

Alex Osenenko on Facebook

@PMGrowSummit on Twitter

Jordan Muela on LinkedIn

@ManageMyProperT on Twitter



PM Grow Summit



Tony Robbins

Robert Kiyosaki

US Grant Hotel

PM Grow Summit 2017