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The Property Management Mastermind Show

The Property Management Mastermind Show and Property Management Productions was formed to provide information and products BY Property Managers FOR Property Managers looking to grow and run their business. The podcast show is an interview discussion conducted by Brad Larsen – a Property Manager in San Antonio, TX. In this Podcast show, Brad will interview some of the biggest and brightest stars in the Property Management industry to include National Association of Residential Property Management (NARPM) members, Leading Property Managers of Australia (LPMA) members, and key vendors in the property management industry with the goal of being able to gain insight for best practices, new trends, and exciting information to help you grow and run your business more successfully.
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Now displaying: May, 2018
May 25, 2018

I love offering listeners fantastic benefits, such as some great discounts for products. These include the PM Grow Summit, website production through Property Managed Website, showing services through Tenant Turner, and more, with new offers coming all the time! You can see a complete list of the current offers at propertymanagementmastermind.com. For all of these offers, use the discount code “Brad” to secure your discount.

Today, I’m joined by both Andy Shinn with EZ Repair Hotline and Ray Hespen from Property Meld. The three of us will talk about how they got started on their collaboration, and how seamlessly the two services work together. As you’ll learn, they have several levels of support that can make your life easier and allow you to focus on the important things, like growing your company! Maintenance is important, but once you have it set up, you can turn toward growth again.

EZ Repair Hotline coordinates maintenance and takes emergency calls for property managers. As a former property manager himself, Andy understands all too well that maintenance coordination can get in the way of growth. The company now offers four products, one of which specifically teams up with Property Meld.

As you’ll learn in this episode, 31% of non-renewals are due to the maintenance experience. In fact, behind increases in rent price, this is the top reason that tenants don’t renew. As you can see, providing tenants with a fantastic maintenance solution can make a big difference in renewal rates. In fact, we’ve seen this ourselves already; tune into the episode to learn how good our renewal rates have been.

You’ll hear all about the benefits of having a maintenance company offering automated services like you’ll get with EZ Repair Hotline and Property Meld, why it’s important to be able to designate what is and isn’t an emergency, how one work order can sometimes turn into two, and much more.

 

Here’s where you can find Andy and Ray:

EZ Repair Hotline

andy@ezrepairhotlinellc.com

(800) 488-6032 (EZ Repair Hotline)

Andy Shinn on LinkedIn

Property Meld

Ray Hespen on LinkedIn

 

Show Notes

[01:45] - Brad introduces Andy and Ray, today’s guests, and explain what they’ll cover in today’s episode.

[02:53] - Andy talks about EZ Repair Hotline and why he started the company.

[03:34] - Ray takes a moment to explain why Property Meld was started, and then explores the dynamic of how Property Meld works with EZ Repair.

[06:15] - Andy digs deeper into EZ Repair, and the services it offers.

[08:11] - Ray explains that the #1 reason that people don’t renew (other than an increase in rent price) is the maintenance experience. Andy then talks about the full-service maintenance option.

[10:52] - We hear more about the software integration between EZ Repair Hotline and Property Meld. Andy also lists other softwares they can work with.

[12:41] - Brad takes a moment to talk about the fact that not all repairs are emergencies, illustrating his point with examples. He then shares the story of a tenant who was gaming the system.

[14:18] - In response to Brad’s story about a tenant gaming the system, Ray shares a story of his own. Brad then tells another story involving air conditioning.

[15:40] - Andy talks about one of the benefits of his service, which is that the people on staff know what isn’t an emergency.

[18:41] - Andy talks us through the various levels of service that EZ Repair Hotline offers.

[20:52] - Have Andy and Ray thought about building a survey system to get feedback after services?

[23:00] - You have to invest in the process, and the only way you know whether the process is doing well is by measuring it, Ray points out.

[23:43] - Andy talks listeners through other programs that EZ Repair Hotline offers and that he hasn’t covered already.

[24:48] - Does Andy have an ideal company size that he works with?

[26:15] - Andy talks about where listeners can find him and learn more about the services they offer.

[27:03] - How long does implementation take once a new customer signs up? Andy answers, then offers a discount to listeners!

 

Links and Resources:

adisarro@sccombank.com

(619) 988-6708 (Allison DiSarro from Seacoast Commerce Bank)

Seacoast Commerce Bank

RentWerx

Grace Property Management by Marc Cunningham

EZ Repair Hotline

Andy Shinn on LinkedIn

Property Meld

Ray Hespen on LinkedIn

Appfolio

Buildium

Propertyware

Rent Manager

May 14, 2018

I love offering listeners fantastic benefits, such as some great discounts for products. These include the PM Grow Summit, website production through Property Managed Website, showing services through Tenant Turner, and more, with new offers coming all the time! You can see a complete list of the current offers at propertymanagementmastermind.com. For all of these offers, use the discount code “Brad” to secure your discount.

In this episode, the remarkable Deb Newell will talk about consulting, growth, and how it all ties in together within the property management industry. Deb and I have known each other for quite a while through the NARPM community, and I’m very impressed with what she’s doing, so I’m excited to have her on the show. I hope you’ll enjoy what she has to say about growth as much as I did!

Deb has been running a property management company since 2001. She wanted to get out of debt, so she partnered with a friend to buy a property. She renovated the property, flipped it, paid back her friend, then bought a duplex and has been growing ever since. Deb hired her first employee when she reached 50 doors, and now has around 750 doors. Around a decade ago, she started a separate maintenance company.

Because she believes in running a lean company, she has fewer employees than most people would expect. For example, in Minnesota where she has around 450 doors, she has just five employees. In addition to describing her own property management company, Deb goes into fantastic depth in this episode about her role as a consultant for other companies. If you’ve ever wanted to learn what a consultant does, and what value a good one can offer to your company, this is definitely the episode for you.

She’ll also talk about the difference between consultants and coaches, how much she charges for her services, what she does when she works with a new company, what her stance is on the question of departmental style or portfolio style, and much more. Tune in to learn all about these topics and much more!

 

Here’s where you can find Deb:

Real-Time Consulting Services

Real-Time Consulting Services on Facebook

@realtimefixer on Twitter

Deb Newell on LinkedIn

Deb Newell on Twitter

 

Show Notes

[01:45] - Brad introduces today’s guest and explains what she’ll be talking about today.

[02:53] - Deb explains who she is and how she originally got into the world of property management.

[06:13] - We hear about the current numbers of Deb’s company, and how it runs with or without her.

[09:02] - Deb believes in a very lean environment, so she runs a very lean company.

[10:55] - We hear about how focusing on growing and focusing on consulting can come together, with Deb explaining that growth is the #1 goal for a lot of companies that she works with.

[13:17] - Brad talks about some things that he’s addressing now in his own company.

[15:17] - Deb takes a moment to explain the difference between a coach and a consultant.

[17:41] - What kinds of tangible results are Deb able to project or predict?

[20:17] - Brad agrees with what Deb has been saying about being on-site, he explains, because being on the ground is helpful.

[23:14] - Deb explains that she doesn’t use a template, instead working individually on writing things up for each company she works with.

[24:21] - We hear more about what Deb tends to do when she works with a company, specifically in the first few days.

[25:22] - Deb addresses the big question: departmental style or portfolio style?

[27:07] - We learn about the costs involved with hiring Deb to come in and dissect and rebuild a business.

[30:02] - Who would be Deb’s best target client?

[31:56] - Deb offers some compelling reasons why someone might want to hire her, instead of the competition, as a consultant.

[33:54] - Deb lists some ways that listeners can get in touch with her or learn more about the services that she offers. She also talks about the discount that listeners can get on her services!

 

Links and Resources:

adisarro@sccombank.com

(619) 988-6708 (Allison DiSarro from Seacoast Commerce Bank)

Seacoast Commerce Bank

RentWerx

Real-Time Consulting Services

Real-Time Consulting Services on Facebook

@realtimefixer on Twitter

Deb Newell on LinkedIn

Deb Newell on Twitter

NARPM

Grace Property Management Systems by Marc Cunningham

The 40 Hour Work YEAR by Scott Fritz

Tenant Turner

ShowMojo

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